Frequently asked questions
Where can I find the manuals and documentation?
All manuals and 3D models are available on our official website and kept up to date there: UFACTORY Downloads. Developers can find SDKs, API documentation, and ROS packages on our GitHub. If you need any help, contact us at sales@ufactory.cc.
What warranty and return options do you offer?
Every product comes with a 1-year warranty covering manufacturing defects, plus lifetime technical support from our engineering team. See our Warranty & Return Policy for coverage details and return conditions.
When will I get my order?
Once your order is placed, we'll reach out to confirm the lead time for your robot. If you'd like to check availability before ordering, email us at sales@ufactory.cc. We'll get back to you within one business day. Delivery time depends on your location. You'll receive a tracking number by email as soon as your order ships. See our Shipping Policy for full terms.
Where are you located?
UFACTORY is headquartered in Shenzhen, China, with a US office in New York. US orders ship from New York; all other orders ship from our Shenzhen facility. For any inquiries, email us at sales@ufactory.cc and we'll get back to you within one business day.
How much does shipping cost?
Shipping is calculated by destination and product weight, just enter your address at checkout to see the exact rate. Have other questions? Email us at sales@ufactory.cc. We'll get back to you within one business day.
Can you issue an invoice?
Yes. Email us at sales@ufactory.cc with your order number and we'll send one over.
Gripper Lite
Gripper G2
BIO Gripper G2