Warranty & Return Policy

General Terms

UFACTORY provides Replacement Service and Warranty Repair Service under the following conditions. For assistance, please contact us at support@ufactory.cc.

Replacement Service

You may request a replacement in the following cases:

  • Within 15 calendar days of delivery, if the product is significantly damaged during transit, with valid proof issued by the carrier.
  • Within 15 calendar days of delivery, if the product has a performance failure.

Replacement Service is not applicable if:

  • The request is made more than 15 days after delivery.
  • Valid proof of purchase (receipt or invoice) is missing or suspected to be altered.
  • Returned product is incomplete (missing accessories, packaging) or damaged due to user error.
  • No defect is found after inspection by UFACTORY.
  • Damage resulting from unauthorized use or modification, improper installation or operation, or exposure to moisture or foreign substances such as water, oil, or sand is not covered under this warranty.
  • Product labels, serial numbers, or damage indicators show signs of tampering.
  • Damage results from force majeure (e.g., fire, flood, lightning, extreme weather).
  • The product is not returned within 7 days after replacement confirmation.
  • Any other conditions specified in this policy.

Before Requesting After-Sales Service

Please ensure the following before requesting after-sales service.
🛠️ Follow all troubleshooting procedures provided by UFACTORY.
🔓 Provide safe and sufficient access to the product for diagnosis.
📄 Ensure the product is free from legal restrictions for return or replacement.
🛡️ If you are not the owner, obtain authorization from the owner.
📌 Any other conditions specified in this policy.

Product &
Part Replacement

  • Any product returned for replacement shall become the property of UFACTORY.
  • Any replacement product provided by UFACTORY shall become the property of the customer.
  • Only unaltered UFACTORY products and parts are eligible.
  • Replacement items may not be brand new but are guaranteed to be in good working condition and functionally equivalent to the original product.
  • They will be covered for the remaining warranty period of the original product.

Data & Privacy

  • By requesting service, you agree that UFACTORY may collect and use your contact information, including your name, phone number, address, and email address, to provide after-sales service, follow up on service satisfaction, and notify you of product updates, recalls, or safety issues.
  • Your data may be processed globally and shared with authorized partners where necessary, or disclosed if required by law.

Essential
Information

Warranty Coverage

Warranty periods for returns, replacements, and repairs may vary depending on the product, component, and region. Please refer to the specific warranty terms for your product.

Shipping & Repair Costs

Defects in Materials and Workmanship: If a product is confirmed to have defects in materials or workmanship under normal use during the warranty period, UFACTORY will bear all costs related to the repair process, including shipping, customs duties, parts, and labor. In regions where customs duties are unusually high, UFACTORY reserves the right to decline coverage of such excessive charges.

Out-of-Warranty Repairs: For products that are no longer under warranty, all costs related to repair services, including shipping, customs duties, parts, and labor, are the responsibility of the customer. Repairs proceed after your approval of the quoted cost. If declined, the product will be returned at your expense. UFACTORY reserves the right to determine whether a defect qualifies for warranty coverage upon inspection.

Data Protection

Repairs may result in data loss; please back up your data before sending your product.

Customized Items

Please remove any custom decorations (e.g., stickers, paint). UFACTORY is not responsible for damage or loss of such items.

Delivery Inspection

To protect your rights, please inspect your product upon delivery and report any damage within 7 days of receipt. Otherwise, the product will be considered delivered in good condition.

Series Products Warranty
UFACTORY Robots UFACTORY xArm 12 Months
UFACTORY Robots UFACTORY 850 12 Months
UFACTORY Robots UFACTORY Lite 6 12 Months
Series Products Warranty
UFACTORY Accessories Vacuum Gripper 12 Months
UFACTORY Accessories Gripper G2 12 Months
UFACTORY Accessories BIO Gripper G2 12 Months
UFACTORY Accessories 6-Axis Force/Torque Sensor 12 Months
UFACTORY Accessories Direct-Drive Linear Motor 12 Months
UFACTORY Accessories Gripper Lite 12 Months
UFACTORY Accessories Vacuum Gripper Lite 12 Months
UFACTORY Accessories AC Control Boxes 12 Months
UFACTORY Accessories DC Control Boxes 12 Months
UFACTORY Accessories Camera Stand 12 Months
UFACTORY Accessories Network, Power, and Signal Cables 12 Months